Craig A. Israel, D.D.S.
1260 15th Street, Suite 1117
Santa Monica, CA 90404
310-393-0465
310-395-2288 fax

Welcome To Our Office

Our goal is to offer you exceptional service in a relaxed and “ state of the art” treatment facility.  Providing your dental care with the objective of augmenting and sustaining your over all good health is our number one priority.  The following important guidelines of our treatment facility allow us to focus our efforts and expertise toward that goal by offering you the very best in dentistry.  Our highly trained staff is prepared to make your visit a very positive and caring experience.  Please, do not hesitate to ask us any questions that you may have pertaining to our service to you. 

Thank you for your confidence in us.  We look forward to serving you.
Craig A. Israel, DDS
Bonita C. Hornstein, DDS

Your First Visit

Your complete medical and dental history will be reviewed and both are very important. Enclosed in this packet you will find the following:

Patient Information Form
Medical and Dental History
Dental Records Request Form

Your unique history reveals many important key elements to your over all dental health. If you have had a previous dentist, within the last two years, please provide us with this contact information so that we may assist you in transferring your dental records to our office.   Please fill out the enclosed forms carefully and completely so that we may provide you with a comprehensive evaluation. You will have a thorough physical examination of your teeth and oral structures with necessary x-rays. For proper diagnosis we recommend a full series of digital x-rays every 3-5yrs and check up x-rays on each year recall visit. We will also provide a cancer screening of all oral tissue. This process will be followed by a detailed explanation of your needs and a recommended treatment plan. Once your initial treatment is completed, you will set your appointment for your next regular dental hygiene appointment and checkup at a frequency that suits your needs. Please be sure to ask questions. We are always here to help you in any way possible.

Appointments

To ensure efficient and professional care for our patients, we operate on a system of scheduled appointments. Please call Lisa or Rachelle at 310-393-0465 and they will be happy to assist you with scheduling. We do encourage you to set your appointments in advance so that the time that best suits your needs can be reserved. You can also log onto our website and e-mail a request for your appointment in that manner. We will always do our best to accommodate you.

At all times we have a listing of patients who are requesting specific time slots. In order to accommodate all of patient’s scheduling requests to the best of our ability, we ask that you honor our 48-hour rescheduling policy. There will be a missed appointment charge if an appointment time is not honored, in the case of a no show, or short notice of less than 48 hours.

In careful consideration of each of our patients and your valued busy schedule, every possible effort will be made to maintain your appointment time and seat you within moments of your arrival.

Fees And Payments

Our fees are based on the current American Dental Association fee guide. Payment for each phase of your treatment is required at the time of your appointment. For your convenience we accept Cash, Check, MasterCard, Visa, American Express or Discover payments. If extended payments are necessary please ask us to submit an application to Care Credit. We partner with this firm, which specializes in easy no interest payments for up to one year. Large cases can be handled in this manner. Our staff is happy to answer any questions.

CareCredit is here to help you pay for treatments and procedures your insurance doesn’t cover. We offer No Interest* financing or low minimum monthly payment options so you can get what you want, when you want it. You can even use CareCredit for your family and favorite pet.

With three simple steps, including an instant approval process, it’s easy to apply for CareCredit. After you’re approved, you’re free to use CareCredit for the services you choose including LASIK, veterinary, dentistry, cosmetic, hearing aids and more.

CareCredit is endorsed by some of the most credible organizations specific to each healthcare profession we support. And CareCredit is a GE Money Company, so you know you can count on us. For over 20 years, we’ve been helping over five million cardholders get the healthcare treatments they want and need.

Now you don’t have to worry about saving up for the procedures you want and need. With CareCredit, the decision’s in your hands to get what you want, when you want it.

For more information or to apply online, visit carecredit.com

Insurance

If you have insurance coverage, we will gladly assist you in completing and submitting your claim on your behalf, to ensure prompt payment from your insurance company.

We will process your claim electronically. Please provide us with all the necessary insurance information at the time of each appointment. If your insurance provider changes please let us know so that we may keep our records up to date and current.

Please note that your insurance policy is an agreement between you, your employer and the company providing the benefits.  This office is not a contracted provider in any network or insurance plan; therefore you are responsible for the payment of treatment fees in our office. The insuring company will submit payment to our office for the coverage in your particular plan, and you will be required to pay your estimated portion at the time of each appointment or any balance due at the conclusion of treatment.

Insurance companies vary greatly in compensation. They most often cover the most basic or even the least expensive form of treatment. Our goal is to provide you with the best treatment available and therefore we shall always give you our recommendations for the best treatment. This best recommendation may not always be covered by your insurance policy. Please keep this in mind when you are making your decision for life long dental care. When the policy does not cover what we recommend, only you, as the patient / client, has the right to decide whether you want to go forward with the treatment option that is the best for your health, or the treatment option that the insurance company covers but may not result in the best possible outcome.

In closing, our goal is to eradicate infection and disease. We heavily stress compliance with any necessary treatment needed for the control of disease and infection and for maintenance of your periodontal tissue and dental bone health.
We advocate the importance of reconstruction of teeth and dental arches to optimal dental health and function, and we do not support simply “stamping out fires”.
We sincerely hope that you will value our strong dedication and commitment to providing you with a lifelong beautiful smile.